Privacy Policy

Last updated: May 2026

Total Landscaping respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, how we use it and the rights you have in relation to your personal data.

Who We Are

This website is operated by Total Landscaping, 57 Allen Grove, Stokesley, Middlesbrough, TS9 5DB. For the purposes of UK data protection law, Total Landscaping is the data controller for personal information collected through this website and through direct enquiries.

Information We Collect

If you contact us through this website, by email, by phone or in person, we may collect information such as your name, email address, telephone number, property address, details of the work you are interested in and any other information you choose to provide.

We may also collect basic technical information when you use the website, such as your IP address, browser type, device information and pages visited. This may be collected through essential website functions, analytics tools or security tools if they are added to the site.

How We Use Your Information

We use your information to respond to enquiries, arrange visits, provide quotes, carry out agreed work, manage customer relationships, keep business records and deal with legal, insurance or accounting requirements.

We may also use limited technical information to keep the website secure, understand how visitors use the website and improve the website experience.

Our Lawful Basis for Using Your Information

We only use personal information where we have a lawful basis to do so. This may include taking steps before entering into a contract, performing a contract with you, complying with legal obligations, or pursuing our legitimate business interests, such as responding to enquiries and keeping appropriate records.

Sharing Your Information

We do not sell your personal information. We only share information where needed to provide our services, operate our website, comply with the law, protect our business or work with trusted professional advisers and service providers.

Examples may include website hosting providers, email providers, accountants, insurers, legal advisers or subcontractors where they are needed for a specific job.

How Long We Keep Your Information

We keep personal information only for as long as reasonably needed for the purpose it was collected. Enquiry information may be kept while we deal with your request. Customer and job records may be kept for longer where required for tax, accounting, insurance or legal reasons.

Cookies

This website may use essential cookies that are needed for the site to work properly. It may also use analytics, security or third-party cookies if these are added to the website. You can control or delete cookies through your browser settings.

Your Rights

Under UK data protection law, you may have the right to ask for access to your personal information, ask us to correct inaccurate information, ask us to delete information, object to certain uses of your information, ask us to restrict how we use your information or request a copy of information you have provided.

These rights may be subject to limits, for example where we need to keep records for legal, accounting or legitimate business reasons.

Keeping Your Information Secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. However, no website or email system can be guaranteed to be completely secure.

Links to Other Websites

This website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this privacy policy from time to time. The latest version will be published on this page.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Contact

If you have any questions about this privacy policy, please contact: info@totallandscaping.co.uk.